Head of Product

25th February 2021

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JOB SUMMARY

The Head of Product is responsible for the recruitment and development of our rewards Partner Network.

As our product (consumer rewards) is at the heart of our business, the role of our Head of Product is ensure that the Partner offering is innovative , exciting and creative to inspire our clients, partners and teams internally

The Head of Product is our inspirational leader managing and supporting our markets with their 360° strategy; among others: team performance, quality and attractivity of our partners and offers, commerciality of our deals, productisation of our partner reward networks, internal and external activation plan and tools with our best TLC talents help (strategy, marketing, creative, planner, etc).

Another integral part of the role is the management of the Partnership and Content Teams across our markets and give all required support to help them meet their targets and inspire the business to push new boundaries, with the support of the group product team composed by various talent within our internal serviceS

KEY MISSIONS

  • To work with the Group Product Team to lead the management and development of the 360° Product (consumer reward) Portfolio strategy, the priorities and roll-out of the plan
  • To work with the local Managing Director (MD), Operations Director and Group Partnerships & Content Director (P&C) to develop and support local 360° Product Portfolio strategy, the priorities and roll-out of the plan
  • Lead and support local P&C teams to contribute continuous improvements to our service offering and ensure they hit their KPI’s and ensure best practice among the teams.
  • Act as an ambassador for TLC’s P&C business to external partners and internal departments

TASK AND RESPONSIBILITIES

Management Tasks

  • Recruit and develop our Partnership network on a global scale
  • Direct and motivate the wider P&C team, review workloads to ensure the team is working as efficiently as possible
  • Conduct performance reviews, identify training needs of the team, monitor absence, recruitment and handling disciplinary issues in conjunction with HR
  • Train your P&C team to ensure we are getting the most out of the individuals, playing to their strengths and give guidance where needed, hitting their KPI every months
  • Share international product knowledge and intelligence with local office

Operational Tasks

  • Anticipate any upcoming challenges and run feasibility tests on future/potential projects
  • Secure team resources and strategy to ensure the success of campaigns in terms of reward contents and partners
  • Upgrade quality standards with clear and strong process across our markets
  • Assess staff requirements for each job and monitor closely with each Partnerships Manager (performance and requirements) to ensure we are delivering in the most cost effective manor
  • Ongoing review of all commercial aspects of our product to ensure Networks and Brand partnership ROI
  • Risk Analysis/ Assessment to liaise with key people in the business to ensure we are aware of all partnership costs

Innovation Tasks

  • Work with Planning, Creative and Marketing to produce new insight-driven product concepts to take to market
  • Work with local markets to ensure they fully understand concepts and that they are buyable for our clients
  • Consider the user experience to create more holistic products to take to market
  • Be aware of new tech, process and trends to remain ahead of the curve, seeking out new partnership opportunities and build unique new product offerings

SKILLS AND QUALIFICATIONS 

Excellent communication and interpersonal skills, high level project management skills, ability to influence, presentation skills, degree educated or equivalent.

Be ‘the energy in the room’.

Should be a team-player, able to bring Partnership teams together and mould them for the future.

PERSONAL ATTRIBUTES

  • Natural ability to build good working relationships with people
  • Proactive, approachable, able to inspire confidence and enthusiasm
  • Lead by example
  • Creative and innovative thinker, always willing to offer new suggestions and ideas

REGISTER INTEREST

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